FAQs
FAQs — Sanitas Health Insurance in Spain
Quick, clear answers about eligibility, visa certificates, coverage, waiting periods, co-payments, pre-existing conditions, dental, claims, and more.
General
Is the price the same as on Sanitas.es? +
Yes. You pay the same rates as the official Sanitas website, with the advantage of our personal advisory service at no extra cost.
What do I get by purchasing through TuSeguroDeSalud.es? +
Tailored plan recommendations, faster guidance to the right specialist within the network, and ongoing support for everyday use—by phone, email, or WhatsApp.
Eligibility
Who can take out a Sanitas policy? +
Residents and non-residents can apply. Depending on the plan, age ranges and medical acceptance criteria may apply. We’ll suggest the best fit for your situation.
Will I need a health questionnaire? +
Most comprehensive plans require a short medical questionnaire. Some products have simplified or specific acceptance rules. We’ll explain what’s needed before you apply.
Visas & Immigration Certificates
Need a policy for a student visa, residency (NIE/TIE), Digital Nomad or other immigration process? We’ll align your plan with typical consular requirements and issue the official certificate once activated.
Do Sanitas plans meet visa requirements? +
Yes, we can recommend visa-compatible plans (e.g., no co-payments, broad coverage, and required documentation). Tell us your consulate and timing; we’ll prepare everything.
When do I receive the official certificate? +
After activation, we’ll send your certificate promptly so you can submit it with your visa or residency application.
Coverage
What’s typically included? +
Medical specialties, diagnostics (lab and imaging), outpatient treatments, hospitalization when indicated, urgent care, and digital health services. Exact scope varies by plan; we’ll guide you line by line.
Is dental included? +
Most plans include basic dental acts. You can add extended dental coverage if you want more comprehensive benefits.
Are pre-existing conditions covered? +
Coverage depends on medical acceptance. Some conditions may be excluded or subject to terms. Share your history confidentially—we’ll check your options before you decide.
Are there waiting periods? +
Certain services have waiting periods. If you’re moving from an equivalent policy, some waits may be reduced or waived. We’ll confirm this for your case.
Costs
Are there co-payments? +
You can choose plans with or without co-payments. We’ll explain the differences so you can pick the model you prefer.
How do payments work? +
Monthly or annual payment is available on most plans. We’ll outline billing dates and accepted payment methods during your quote.
Using Your Policy
How do reimbursements and appointments work? +
Book directly with the network or via the Mi Sanitas app. If your plan includes reimbursements, submit receipts easily through the app and track status in real time.
Am I covered abroad? +
Emergency coverage abroad is available on many plans (limits vary). Tell us your travel needs and we’ll confirm details for your policy.
Other
Documentation in English or Spanish? +
We can provide documentation and guidance in English or Spanish. Certificates for immigration are issued as required by your consulate.
Can I change or cancel later? +
Changes and cancellations follow the policy’s terms and renewal dates. Ask us for a quick review of your current contract and timelines.
Still have questions?
Coverage, limits, waiting periods and exclusions depend on the specific policy conditions.